Unable To Access or Change Alarms In The Alexa App

If you’re largely dependent on your alarms and reminders to stick to your schedule, you’re not alone. So, I can understand how being unable to access or change alarms in the Alexa app must impact you. Well, it’s a common problem but the solutions are simpler than you may think.

Read on and learn how to access and change your alarms through the Alexa app.

Key Points

  • Internet connectivity issues, outdated Alexa app, obsolete Alexa app cache, and data are the most common reasons behind alarm access and change issues in the Alexa app.
  • Device glitches, Amazon account synchronization issues, and lack of necessary Alexa app permissions are other possible reasons.
  • Contact Amazon customer support if addressing the above-mentioned issues doesn’t solve the problem.
  • Ensure solid internet connectivity, enable automatic Alexa app updates, and clear the app cache from time to time to prevent this issue in the future.

Why Am I Unable to Access or Change Alarms in the Alexa App?

Alarms In The Alexa App

You may be unable to access or change alarms in the Alexa app due to network issues, outdated app versions, incorrect settings, or glitches in the Alexa device.

There could be a number of reasons why you cannot access or change your alarms in the Alexa app, such as:

1. Network Connectivity Issues:

How the Alexa app communicates with your Alexa-enabled devices depends largely on the quality of your network connectivity. When the Wi-Fi connection is weak or unstable, it hampers the seamless transfer of commands and responses between your device and the Alexa app.

This disruption can manifest in various ways, such as delays in executing commands, inability to update or sync alarm settings or complete failure to access alarm functions.

To address this concern, consider establishing a separate Wi-Fi network specifically for your smart home devices.

2. Outdated App Version:

Using an outdated Alexa app can lead to several issues, including problems with alarm management. Amazon regularly releases updates for the Alexa app, incorporating new features, improvements, and crucial bug fixes.

When your Alexa app is not up to date, it might miss out on these tweaks, potentially leading to compatibility issues or bugs that directly impact its functionality. 

As a result, it might not communicate effectively with the Alexa servers or the latest version of the Alexa device firmware. This causes synchronization problems or failure to execute commands, such as setting or changing alarms.

3. Device Glitches:

A device glitch might cause it to lose connection with the Alexa app temporarily, misinterpret commands, or fail to execute tasks like setting or altering alarms.

Also, note that these glitches might occur after an update or due to conflicts between the device’s firmware and the app’s software version.

Should your Alexa app struggle to find your device, peruse this article for assistance.

4. Account Synchronization Issues:

Your Amazon account should be properly synchronized with your Alexa-enabled devices to ensure smooth communication between the two. If there’s any discrepancy between the account details on the app and the device, it could prevent you from accessing or modifying alarm settings.

This can happen if you’ve recently changed your Amazon account password or if you’re logged into different accounts on your Alexa device and app.

It’s also possible that your account has been inadvertently altered or removed from the Household settings in the Alexa app, affecting your access to shared devices and their functionalities. 

5. Alexa App Permissions:

The Alexa app, just like most other installed apps on your phone, needs specific permissions to function correctly. So, when it doesn’t have the necessary permissions (such as access to notifications, background data usage, or sound settings), it might not be able to perform certain actions, including managing alarms.

This may especially be so if you have a device with strict privacy settings or operating systems that limit app capabilities in the background.

6. Corrupted App Data or Software Bugs:

At times, the Alexa app on your phone may have corrupted data or encounter software bugs that are not necessarily related to an outdated app version. This can happen due to incomplete app updates, conflicts with other software on your device, or errors during app installation.

Corrupted app data, which can lead to unpredictable behavior, including issues with accessing or modifying alarm settings. Sometimes, software bugs can  also happen or be persistent due to certain combinations of device and app configurations– which are honestly hard to predict.

But there are easy solutions for all these issues– which you can find below in detail:

How to Solve Access and Change Problems with Alarms in Your Alexa App

Solve Access and Change Problems with Alarms

To access and change alarms on the Alexa app without problem, ensure stable and strong internet connectivity, and look out for issues related to the Alexa app and Amazon account.

Try out these different methods one by one to find out the source of your Alexa alarm conundrum and fix it:

Method 1: Check Network Connectivity

Alexa relies heavily on a robust and stable internet connection for real-time data processing and cloud-based functionalities, which include alarm management.

Here’s what you can do to check and ensure stable internet connectivity:

  1. Make sure your smart device and the Alexa app are connected to the same Wi-Fi network for seamless interaction.
  2. Your Wi-Fi network can overload, so find the unused devices and disconnect them from your Wi-Fi to reduce network congestion.
  3. Restart your router and test other devices to confirm network stability.
  4. Make sure other devices that have a similar frequency as your Wi-Fi aren’t too close in the range to affect or disrupt the network. Place them as far as possible from the router and the Alexa-supported devices.
  5. If the internet connectivity issue persists, contact your service provider.

Method 2: Clear Alexa App Cache and Data

It’s best to clear the cache in the Alexa app to prevent it from running slowly and preventing you from changing alarms. Here’s how to clear Alexa app cache and data:

  1. Go to your phone Settings and navigate to Apps.
navigate to Apps
  1. Tap App Management.
Tap App Management
  1. Find and select the Amazon Alexa app in the list.
select the Amazon Alexa app
  1. Now tap Storage usage.
tap Storage usage
  1. Lastly, tap Clear Cache or Clear Data to improve app performance.
Clear Cache or Clear Data

Method 3: Update or Reinstall the Alexa App

While the Alexa app automatically receives updates, sometimes network interruption or mobile glitches may prevent it from doing so– leaving it outdated. In that case, simply navigate to the App Store on your mobile > search the Alexa app > and tap Update if an update is available.

Follow this quick step-by-step guide to update the Alexa app on your Android phone:

  1. Launch the Google Play Store and tap your profile icon in the top right corner.
tap your profile icon on google play
  1. Tap Manage apps and device.
Manage apps and device
  1. Under the Updates Available section, tap Update all to let Google Play update all the outdated apps automatically.
  2. Alternatively, tap See details to find and update the Alexa app specifically.
tap See details

Now, to update the Alexa app on your iPhone:

  1. Open the Apple App Store.
  2. Tap the Profile icon on the top right.
  3. Find the Alexa app in the list of installed apps.
  4. Tap the Update button next to it.

But if you see the Open option instead of Update, this means the Alexa app on your phone is already up to date.

Method 4: Reset Alexa-Supported Device

Device glitches are often unpredictable and can significantly affect its functionality, including alarm-related operations.

For Alexa-Supported ‘Amazon’ Devices Only:

1. To reset an Alexa-supported Amazon device (Echo) through the Alexa app:

  • Open the Alexa App and navigate to Devices at the bottom.
navigate to Devices at the bottom
  1. Select Echo & Alexa on the top-left.
Select Echo & Alexa
  1. From the list of devices, tap the device you want to factory reset.
tap the device you want to factory reset
  1. Scroll through Device Settings and tap Deregister (for Echo) or Factory Reset (or a similar option depending on your device).
tap Deregister
  1. Allow the Alexa app to perform the reset.
Allow the Alexa app to perform the reset

Depending upon which Alexa-supported Amazon device you are using, you can also hard reset it in the following way: Unplug your Alexa device > wait for about 10 seconds > re-power the device.

For Echo speakers (1st to 4th gen), use specific button combinations, depending on your Echo device type and generation, for a hard factory reset.

For Echo Show devices, use the touchscreen to navigate to Settings > Device Options > Reset to Factory Defaults.

Is Alexa App repeatedly asking for your name whenever you open it? To resolve this issue, refer to this article for a solution.

For Alexa-Supported ‘Non-Amazon’ Devices

Here are a couple of things you can do in this case:

  1. Reset the device through its native app.
  2. Hard reset the device by unplugging it for at least 10 seconds. Then plug it back into a power source.
  3. Alternatively, check out the manufacturer’s guidelines to find the proper factory reset guidelines for your device.

Method 5: Check Alexa App Permissions

Are your alarms and timers not behaving as you have set them to through the Alexa app? Then, it’s possible your Alexa app doesn’t have all the necessary permissions enabled in your device’s settings– such as access to microphone, location, and notifications.

To ensure you have granted all the essential permissions to the Alexa app on your device, do the following:

  1. Open Settings on your phone and tap Apps.
Open Settings on your phone and tap Apps
  1. Select App Management.
Select App Management
  1. Look for and tap Amazon Alexa in the list of apps.
Amazon Alexa
  1. Finally, tap Permissions and toggle on all the necessary permissions such as location, microphone, notifications, and so on.

Method 6: Properly Synchronize Amazon Account

Inconsistent account synchronization can lead to a lack of coordination between the app and the device, rendering the alarm settings inaccessible or unmodifiable.

To make sure your Amazon account is properly synchronized with your Alexa app and devices, sign in with the same Amazon account on both the Alexa app and your Alexa-enabled devices.

Additionally, make sure that your Amazon account is on the right Amazon Household where the alarm devices in question are set up. And if your Amazon account doesn’t have the master control on Household, make sure that the admin has allowed you access and control for alarms and timers.

For example, if your spouse’s or parent’s account is the one in charge of the Amazon Household, they can control your access to it– allowing or barring you from accessing or updating the alarms.

Method 7: Contact Customer Support

If you’ve tried all other methods and are still facing issues, I recommend contacting Amazon’s customer support for further assistance as a final resort. They can provide specific guidance based on your individual situation and device setup.

Useful Tips to Prevent Alarm Access and Change-Related Issues on the Alexa App

  • Regularly update the Alexa app: Go to the Alexa App setting and allow automatic updates to ensure your Alexa app is always up to date.
  • Clear Alexa app cache regularly: To prevent obsolete app cache and data from accumulating, make it a habit to clear Alexa app cache and data occasionally.
  • Maintain a strong Wi-Fi connection: Declutter your Wi-Fi network often and refresh your router occasionally. Also, place the router strategically to ensure all the devices are in proper range. If you feel the need, upgrade your Wi-Fi network by subscribing to a better plan with larger bandwidth.
  • Restart your Alexa device periodically to prevent glitches: This helps remove the device cache and gives it a fresh start– allowing for optimal performance.


How do you add a new alarm in the Alexa app?

To add a new alarm in the Alexa app, tap More > Alarms & Timers > Add Alarm. Set your desired time, sound, and other preferences, and finally save it to activate it. Or else, simply give a voice command to your Echo, asking it to set an alarm for a certain time.

How do you access or change my existing alarms in the Alexa app?

To access or change your existing alarms in the Alexa app, open the app and navigate to More > Alarms & Timers. Tap on any alarm to modify its settings, such as time, sound, or repeat options, and then save the changes.

Why can’t I hear my Alexa alarm?

If you can’t hear your Alexa alarm, check the volume level on your device to ensure it’s set high enough. Also, ensure that the ‘Do Not Disturb’ mode is not activated, which can sometimes silence alarms.

How do I synchronize alarms across multiple Alexa devices?

To synchronize alarms across multiple Alexa devices, create a device group in the Alexa app. Include the desired devices in this group, then set an alarm to ring on all devices within the group.

Can I set recurring alarms on Alexa?

Yes, you can set recurring alarms on Alexa. Open the Alexa app, create a new alarm, and choose the Repeat option. Select the specific days you want the alarm to recur, then save the settings.

How do I delete an alarm on Alexa?

To delete an alarm on Alexa, open the Alexa app, navigate to More > Alarms & Timers, and select the alarm you wish to delete. Then, use the delete or trash icon to remove the alarm from your list.

All You Know Now About Access and Changing Alarms in the Alexa App

Navigating the Alexa app to access or change alarms is easier than you think. And with this guide, I hope to have provided you with all the right knowledge and steps. Follow these practical solutions for a hassle-free alarm experience with the Alexa app, and you’ll be golden!

About Tristan Perry

Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. He has therefore loved seeing smart homes hit the mainstream. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work.

Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells... and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others).

If you have any questions, feedback or suggestions about this article, please leave a comment below. Please note that all comments go into a moderation queue (to prevent blog spam). Your comment will be manually reviewed and approved by Tristan in less than a week. Thanks!

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