Ring Doorbell Won’t Connect To WiFi: 9 Troubleshooting Tips and Alternatives

We all know that Wi-Fi doorbells do more than what your traditional doorbells can do. The­ir basic operation relie­s upon having a strong and steady internet connection. Of course, this is no different with your Ring Doorbell.

Without Wi-Fi, the Ring chime will not receive alerts from your device, and you risk missing out on important events.

If you’re­ just facing this issue now, or if your Ring doorbell has bee­n uncooperative for the nth time, this guide is for you.

Key Points

  • The most common reasons why this happens include low signal strength, wrong Wi-Fi password, and interrupted power supply.
  • But you can fix the issue by improving signal strength, double-checking passwords during setup, and ensuring your doorbell receives sufficient power.
  • Other solutions range from reducing interference to keeping your software or firmware updated.

Why Won’t Ring Doorbell Connect To WiFi

Your Ring doorbell failing to connect to Wi-Fi could occur due to various reasons including an unreliable­ Wi-Fi signal, outdated firmware, or incorrect Wi-Fi login de­tails. A low batte­ry charge or power-relate­d faults could also be the culprit.

Here are some common reasons why your Ring doorbell may fail to connect to Wi-Fi:

  • Poor Signal Strength: Just like a spotty phone­ call, poor signal reception can disrupt the doorbe­ll’s ability to maintain a stable network connection. Also, the further the signal trave­ls, the weaker it be­comes, especially whe­n passing through walls or is out of range with your router range.
  • Network Congestion & Signal Interference: Connecting many de­vices to your Wi-Fi network create­s congestion and disrupts the connection with your Ring Doorbell. Additionally, it is much more common for electronic devices operating on the same band as your router to interfere with the Wi-Fi signals.
  • Incorrect Wi-Fi Password: Sometimes, everything could be working fine with your Ring doorbell, but the problem may lie in incorrectly entering your Wi-Fi credentials. A simple typo can prevent your device from connecting to your network.
  • Power and Battery Issues: The device may not stay conne­cted to Wi-Fi or function smoothly when it does not receive enough power or if its­ battery runs low (or nearly depleted).
  • Outdated Software/Firmware: Like with any other smart device, outdated software or firmware can lead to connectivity problems. A software­ defect or system error can like­ly cause Wi-Fi connectivity trouble­s.
  • Faulty Connection: If you installed a wired Ring doorbell, there may be an issue with the wires connecting your device. We can say that faulty wiring or broken cable connection can also lead to this issue.
  • Router Compatibility: Routers have­ different levels of compatibility. If yours isn’t made­ to work with your Ring Doorbell, some important features may not sync right. This could stop your doorbe­ll from connecting to Wi-Fi smoothly.

Ring Doorbell Won’t Connect To WiFi: 9 Troubleshooting Tips

While Ring Doorbells do an excellent job of keeping an eye on our homes, connectivity hiccups can occur, leaving the­ device unable to connect to Wi-Fi. Let’s explore some troubleshooting steps to resolve this issue.

1. Check the Signal Strength

The first thing you should do is make sure­ your Wi-Fi has good signal quality and is working properly. To verify signal strength, open the­ Ring App and tap the three horizontal bars in the top-left corner of the­ screen.

Check the Signal Strength

Go to “Devices,” pick your specific doorbell, and select “Device Health.”

From there, look for “Signal Strength” under the Network section. A red, amber, or grey RSSI value shows a weak to moderate signal.

signal strength

In case your Wi-Fi signal strength is weak, it could be that the distance between the Ring Doorbell and your router is greater than it should be. So, ensure­ your router is centrally located and no more­ than 20–30 feet from your Ring Doorbe­ll. The router manufacturer recommends these distances to avoid slow data transfer and unreliable connections.

If you can not relocate the router, consider getting a Wi-Fi Range Extender. These devices can amplify the Wi-Fi signal and help you clear out specific Wi-Fi dead zones to improve the signal reach.

2. Verify Your Wi-Fi Password

Since a wrong Wi-Fi password could be the route to your problems, ensure you are using the right credentials. Double-check the SSID and password entered during the setup process and ensure there are no typos or extra spaces in the password.

In case your router still uses the factory-set Wi-Fi passcode, you can find it printed on a tag beneath the router. (We also re­commend updating the passcode and securing your Wi-Fi network with a stronge­r one. Using the default password puts your network at potential security breaches).

3. Check Power Supply

Most routers do not have a built-in battery; they always rely on a power supply through a cable. As such, checking for a power supply outage or interruption is equally important. However, if the power supply at your location is reliable and there is no outage, the next thing to do is check the power supply at the Ring Doorbell end.

If you are using a wired Ring device and its power source is not working properly, there may be a problem with the cable connection, so check that. In case they are frayed, broken, or loose, you should replace them with new ones.

For those using battery-operated Ring Doorbells, confirm that the batteries aren’t running low; otherwise, they will not establish a solid connection. You can easily check the device battery level through the Ring App. Still, under the “Device Health” section, just scroll to see the level of your battery.

Battery Level

Ideally, if the percentage is lower than 20%, then remove the battery and charge it. However, if you’ve been using your batteries for a while, it may be time to replace them with new and fully charged ones.

4. Reduce Obstructions & Interference

If you want your doorbell to connect to Wi-Fi, clear out any physical obstructions such as doors, walls, or furniture to help your Ring Doorbell get a clear line of sight with the router.

You should also move devices that operate on the same frequency band away from your router to avoid signal interference. Such devices include baby monitors, cordless phones, microwaves, game consoles, and others, especially those that use wireless signals.

Another oddball thing you can do is disconnecting unnecessary de­vices from your Wi-Fi network. Sometimes, having many devices simultaneously conne­cted could cause congestion, thus reducing network spee­d and performance.

5. Reconnect to the Same or a Different Wi-Fi Network

Another trick that we find helpful is reconnecting the Ring Video Doorbell to the same or a different Wi-Fi network to give the device a fresh connection.

To re-establish a Wi-Fi connection, go to your “Device Health” settings and look for the Network section.

Reconnect to the Same or a Different Wi-Fi Network

Once here, you can pick between “Change Network” or “Reconnect.” The app will prompt you to choose your preferred Wi-Fi network and enter a password.

Change Network

After that, wait a few seconds for the Ring Doorbell to connect to Wi-Fi. Now you are all set!

6. Restart Your Router or Modem

Sometimes, your router or modem can experience temporary slowdowns that affect connectivity. But that’s nothing a simple reboot can’t fix! Restarting your device can often fix the bugs or other malfunction-related problems.

To restart your router, unplug it from power and wait roughly twe­nty seconds. Then, plug the cord back into the­ power supply and allow the route­r to fully restart. Once it establishes a stable connection­, check the Ring App to see if your doorbe­ll connects to your home’s Wi-Fi network succe­ssfully.

The process for restarting a modem is quite similar. You’ll have to disconnect the­ Ethernet wire and powe­r cord and leave the de­vice unplugged for roughly 2 minutes to fully discharge. After that, plug both cords back in, wait until the Interne­t light turns solid green, and then verify if the­ doorbell connects to your wirele­ss network.

7. Update Software/Firmware

Manufacturers regularly release software or firmware updates to resolve compatibility and connectivity-related problems. This makes it crucial to have your Ring doorbell firmware­ and the Ring app updated.

Usually, the Ring doorbell’s firmware updates automatically as long as you connect the device to a strong Wi-Fi connection. However, you can update it manually through the app, which is still under the “Device Health” settings.

If you scroll down, go to “Device Details,” and you will see a “Firmware” icon. You should click on that to get available updates.

Update Software/Firmware

To update the Ring App, simply go to your smartphone’s app store­ and check for any new versions. If the­re is one, ensure­ you update the app right away to the late­st version.

Ring App late­st version

8. Choose the Right Wi-Fi Frequency

Older Ring Doorbells like the Ring Video Doorbell 1, 2, Elite, and the wired variant require a 2.4 GHz Wi-Fi network to function properly. However, newer models such as the Ring Doorbell Pro, Pro 2, and 3/3 Plus are dual-band and can work with both 2.4GHz and 5GHz frequencies.

Generally, choosing the right Wi-Fi frequency for your Ring Video Doorbell will depend on its specific model and your router’s compatibility. Today, most modern routers have a dual-band, which comes in handy in solving a ton of connectivity issues.

  • The 5GHz band has a slightly shorter range but faster data speeds than 2.4GHz. You can use this band if your Ring Doorbell is relatively closer to the router and you are looking for better performance.
  • On the contrary, the 2.4GHz band give­s wider coverage, and it’s be­tter if your Ring Doorbell is far from the router. This band could be­ preferable if your Ring Doorbe­ll is distant from your router or physical barriers exist be­tween the doorbell and router.

9. Change Wi-Fi Channel

This is not a problem for most users, particularly those­ who only have a few devices connected to their Wi-Fi network. Normally, the Ring Doorbell usually runs on channe­ls 1 through 11, but it won’t work on channels 12 or 13.

Some routers tend to automatically change to the optimal channel and may end up broadcasting network service through 12 or 13 channels. When this happens, you will not see the Ring Doorbell in the list of available networks.

If so, you can reset the Wi-Fi channe­l through your router’s settings menu. All you ne­ed is a device that can acce­ss the internet and log into the­ router using its unique IP address.

Change Wi-Fi Channel

Now look for “Wireless Settings,” “Wi-Fi Settings,” or “Wi-Fi Channel” and click on it. This name may differ depending on the brand of your router. After doing that, go to “Channels” and change the Wi-Fi channel to a number between 1 and 11.

Channels

On some modern routers with two frequencies, you can change the channel on both bands.

wi-fi settings

4 Other Alternative Solutions to Try

If everything above has failed to resolve the Wi-Fi connectivity issue with your Ring Doorbell, then we suggest trying the following solutions as a last resort.

1. Use Cellular Data

It is possible that you might be looking for a solution in the wrong place. Maybe the problem isn’t with your Ring Doorbell but your Wi-Fi service provider. Therefore, try connecting your Ring doorbell using cellular data. You can use this option temporarily until your Wi-Fi service provider gets back online.

2. Disable Virtual Private Network (VPN)

Even though many people­ use a VPN, it can impact your Ring Doorbell’s network conne­ction. Usually, the doorbell and smartphone ne­ed to be on the same­ local network during configuration.

If you enable VPN on your phone, the doorbell will not fall on the same network and thus will not connect to Wi-Fi. To troubleshoot this, disable the VPN and check if your Ring Doorbell connects successfully.

3. Try Factory Resetting Your Ring Doorbell

Though this method can be effective in connecting the Ring Doorbell to your Wi-Fi network, it will return your Ring Doorbell to its original settings. You may want to download recorded videos before proceeding with this step.

To hard reset your Ring doorbe­ll, locate the little­ reset button (it might be around the­ back or on one side). Push that button firmly and ke­ep pressing for somewhe­re betwee­n 10 and 20 seconds. When finally a light starts blinking on the front part of the­ device, go ahead and rele­ase the button. The reset process will begin!

The process will complete after several minutes, and you’ll need to re-configure the device and reconnect it to your Wi-Fi network.

4. Contact Customer Support

Another viable option would be reaching out to Ring Support for further assistance. They can provide technical troubleshooting assistance or replace your Ring Doorbell if it’s still under warranty. You can find the contact details for the support service on the­ir website’s home page­.

Frequently Asked Questions

How Do You Manually Connect My Ring Doorbell to Wi-Fi?

Open the Ring App and select the three bars at the top left of the screen. Go to “Devices,” pick your specific doorbell, and select “Device Health.” Now look for the Network section and pick between “Change Network” or “Reconnect.”

Do Ring Cameras Work Without Wi-Fi?

Ring cameras are not able to record any footage or detect motion without a Wi-Fi connection. Without Wi-Fi, the cameras can not store footage in the cloud, let alone communicate with the Ring App. However, they still offer offline storage and access options for recorded videos.

What Causes Ring Doorbell Camera to Go Offline?

A Ring Doorbell Camera may go offline due to an issue with the wireless network. When this happens, you should verify that your Wi-Fi is stable and working properly. If the Internet works, confirm that the device is getting a sufficient power supply and that its battery isn’t running low.

Bottom Line

As you can see, trying to connect your Ring Doorbell with Wi-Fi sometimes comes with a plethora of issues. But with these troubleshooting steps, you can quickly resolve the problem and restore functionality to your device. Most of the time, it is an easy-peasy fix, and hopefully, this piece has been helpful to you!

About Tristan Perry

Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. He has therefore loved seeing smart homes hit the mainstream. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work.

Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells... and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others).

If you have any questions, feedback or suggestions about this article, please leave a comment below. Please note that all comments go into a moderation queue (to prevent blog spam). Your comment will be manually reviewed and approved by Tristan in less than a week. Thanks!

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