SwitchBot Hub Keeps Disconnecting – How to Fix

The SwitchBot Hub is an excellent device for integrating your smart home appliances together. Still, as with any other unit that works over a Wi-Fi network, it can sometimes have connection issues.

There are a few possible causes why your SwitchBot Hub keeps disconnecting, but in most cases, the problem is related to things such as network settings, and therefore easy to solve.

Summary

There could be a few possible causes why your SwitchBot Hub keeps disconnecting, such as using the wrong Wi-Fi router settings or out-of-date firmware. Luckily, most of these issues are easy to solve with a bit of troubleshooting, as we show in this article.

How to Fix a SwitchBot Hub that Keeps Disconnecting – Best Solution

The best way to fix a SwitchBot Hub that keeps disconnecting is to turn your Wi-Fi router on and off for a few seconds, and resetting your Hub altogether by holding the top button for 15 seconds.

SwitchBot Hub 2 (2nd Gen), work as a WiFi Thermometer Hygrometer, IR Remote Control, Smart Remote and Light Sensor, Link SwitchBot to Wi-Fi (Support 2.4GHz), Compatible with Alexa&Google Assistant

Keep in mind that after this, you will have to connect your SwitchBot Hub to your smartphone and other smart devices again. However, this method is will almost certainly to solve the issue.

In the sections below, we will discuss the how to solve this connection problem. We will also take a closer look at the reasons why your SwitchBot Hub might be disconnecting.

SwitchBot Hub Keeps Disconnecting – How to Fix the Issue

How to Fix the Issue

To troubleshoot and fix connection problems in your SwitchBot Hub, follow these steps in this exact order:

  1. Make sure that your local Wi-Fi network is fully functional. Use another device such as a smartphone to test if you have access to the internet.
  2. Check if there are any pending firmware updates to your Hub. You can do that in SwitchBot’s app by opening your Hub’s settings page and tapping on update.
  3. Remove the AC plug of both your Hub and your router and wait at least a few seconds before you power both devices on again.
  4. Try putting your SwitchBot Hub closer to your Wi-Fi router. Sometimes physical barriers can prevent the internet signal from reaching the device.
  5. Check your Wi-Fi connection. Most modern routers have both a 2.4GHz and a 5GHz network. Some Hub models such as the Hub Mini will only be able to connect to 2.4GHz networks. We recommend you try connecting to both to see if the issue persists.
  6. If the steps above didn’t fix the problem, try resetting your Hub: hold the top button for at least 15 seconds until the LED light starts blinking. You will have to connect your Hub to your SwitchBot app and smart devices again.

By following these steps, you should be able to get a stable connection between your SwitchBot Hub and your Wi-Fi network. If after troubleshooting, you’re still facing problems, we recommend you get in touch with SwitchBot customer service, as it’s possible that you have a damaged device.

Reasons your SwitchBot Hub Keeps Disconnecting

Reasons your SwitchBot Hub Keeps Disconnecting

1. There’s a Problem with your Local Wi-Fi Network

More often than not, if your SwitchBot Hub keeps disconnecting, then it means that you have a problem with your local Wi-Fi network. A lot of things could be to blame, such as a faulty router or a loss of connection to your internet provider.

We recommend that you do some troubleshooting and make sure that your local Wi-Fi network is fully functional before trying other methods listed in the article.

2. Your Router Settings are Incompatible with your SwitchBot Hub

SwitchBot Hub Mini Smart Remote - IR Universal Remote, WiFi IR Blaster for TV, Air Conditioner, Compatible with Alexa, Google Home, Link SwitchBot to Wi-Fi (Support 2.4GHz)

Depending on your router settings and the model of your hub, you might face instability when connecting your device. The SwitchBot Hub mini, for example, only supports 2.4GHz networks and won’t be compatible with 5GHz ones.

Luckily, most modern routers support 2.4GHz and 5GHz, so we recommend testing both.

3. Your SwitchBot Hub’s Firware is Out-of-Date

Your SwitchBot Hub has an internal system called firmware that is constantly being updated by the company to remove bugs and glitches. Sometimes an out-of-date firmware could be the culprit to connection issues.

Updating the firmware of your Hub is quite simple: it is done via the settings in the SwitchBot app. Make sure to always check for new updates for your device from now on.

Frequently Asked Questions

What Kind of Connection Protocol Does the SwitchBot Hub Use?

The SwitchBot Hub can connect to your Wi-Fi and to other compatible smart devices via Bluetooth Low Energy (BLE) protocol as well since it acts as a gateway between smart appliances such as the SwitchBot Curtain and your local network.

Why Does the SwitchBot Hub Mini use Wi-Fi 2.4GHz Instead of 5GHz?

Despite operating at lower speeds than 5GHz, Wi-Fi 2.4GHz tends to have a broader connection distance, so it works very well for smart home networks and devices. The SwitchBot Hub Mini operates at 2.4GHz for that reason.

Can I Use the SwitchBot Hub Without a Wi-Fi Connection?

No, the SwitchBot Hub won’t work without a Wi-Fi connection, despite it being able to connect to compatible Bluetooth smart devices as a gateway.

Conclusion

As we’ve seen in the article, fixing a SwitchBot Hub that keeps disconnecting is, in most cases, a quite simple and straightforward task with a bit of troubleshooting.

Make sure to go through all the steps provided in the article. We recommend you take the opportunity to double-check if your Wi-Fi router is working correctly as well since this will directly impact your smart home network.

If after troubleshooting, you’re still having trouble connecting your SwitchBot Hub to your Wi-Fi, we recommend you contact SwitchBot customer service.

Thank you for reading this article. Make sure to check our related posts on home automation as well!

About Tristan Perry

Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. He has therefore loved seeing smart homes hit the mainstream. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work.

Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells... and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others).

If you have any questions, feedback or suggestions about this article, please leave a comment below. Please note that all comments go into a moderation queue (to prevent blog spam). Your comment will be manually reviewed and approved by Tristan in less than a week. Thanks!

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